Caroline Richardson | Customer Services Manager NTR Ltd


Caroline Richardson

Having joined NTR over a year ago in an administrative/office role, Caroline has become indispensable in developing customer relationships across the business. Now as Office Manager, she has utilised her natural ability in communication to develop relationships with customers across the UK and internationally. Efficient and with a process driven ethos, Caroline acts quickly to answer the needs of our customer-base. Equally with a natural empathy and understanding of others, Caroline is a natural choice in developing members of the NTR team.



York, Yorkshire


Much of Caroline’s career has been customer-focussed, an obvious fit with her dedication to providing the best service and support. Customer liaison is a natural skill for Caroline, but her attention to detail, adherence to policies and ensuring quality in everything she does, is what ensures those relationships are lasting.

Caroline joined NTR in 2020 from a business specialising in lift servicing and was responsible for the diaries of over X service engineers. Key to her success was providing customers with reassurance while organising equipment, appointments and efficient routes of her maintenance team.

Previous employment includes banking, healthcare, fenestration and service sectors. This comprehensive grounding has provided Caroline with a firm foundation at NTR. Her experience in customer service and administrative support, combined with her drive as a team leader has now developed into a managerial role at NTR. As a manager she provides the same care and support to her team as she does to her customers.


  • 2016 Microsoft Excel Skills – York College
  • 2011 NVQ 2 Team Leading
  • OCR Level 1 Maths functional skills
  • OCR Level 2 English
  • 2010 NVQ Business Administration
  • O-levels in variety of subjects including English & Maths


Fitness fanatic Caroline can often be found “getting her steps in” marching on the spot and multitasking with various other office activities. With an excellent ear for music, Caroline also plays the flute to a high level and was once a member of an all-girl dance band! These days she loves nothing more than long walks in Yorkshire’s lovely countryside, with family and her dog.

Management Team


Sam Wood

Philip Robinson | NTR Ltd


Philip Robinson

Martin Hutchinson | NTR Ltd


Martin Hutchinson

Mick Sykes | NTR Ltd


Mick Sykes


Celebrating Women in Engineering | NTR Ltd

June 2021 / Caroline Richardson

Celebrating our own women in engineering on International Women in Engineering Day 2021

This week at NTR-Limited we’re celebrating Women in Engineering 2021. Meet Caroline Richardson who is at the heart of everything we do. Her role as Commercial & Operations Manager is key to looking after our lovely customers and ensuring the smooth running of the office. And we’re also delighted to welcome on board Emily Ball and Charlotte Foster our new Graduate Apprentices. Three amazing Women in Engineering!
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Police Memorial, National Arboretum | NTR Ltd

August 2020 / Sam Wood

Honoured to be a part of the new Police Memorial

The very nature of Manufacture-to-Print means that we don’t always discover the final application of the components that we produce. That’s why we felt so honoured when we found out that the brass pin assemblies and tie bars that Sam Wood and the team had manufactured, were to be part of something very special.
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Management Apprentices Emily & Charlotte | NTR Ltd

May 2020 / Emily Ball & Charlotte Foster

Delighted to announce the arrival of our Graduate Apprentices

During the recruitment process we were introduced to two very different applicants, choosing between them was always going to be difficult when we could see they could both bring something special to NTR. That’s why we decided on both…
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New Branding for NTR | NTR Ltd

August 2020 / NTR Team

A new look for NTR and the Team

As part of our in-house rebranding exercise, we’ve decided on a bold new look for NTR. We have been very fortunate that the global pandemic hasn’t hit us as hard as some of our friends and customers. Our new workwear, van livery and website really exemplifies the positivity and hard work that NTR is known for.

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